Terms and Conditions for Man With Van Footscray
These Terms and Conditions set out the basis on which Man With Van Footscray, referred to in this document as the Company, provides moving, transport, lifting, loading, unloading, and related service support to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the Company to begin work, the customer agrees to be bound by these terms. Please read them carefully before proceeding. These terms are designed to create clear expectations about booking, payment, cancellations, liability, waste handling, and the legal framework that applies to the service.
The Company provides a flexible man and van service for domestic, commercial, and general transport needs. Services may include the carriage of household items, furniture, boxes, appliances, and other lawful goods, together with labour where agreed. Any work outside the agreed scope may be refused or charged separately. The Company may decide how many team members, what type of vehicle, and what equipment are required for a job based on the information supplied by the customer. The customer is responsible for giving accurate details about the items, access conditions, parking, stairs, loading restrictions, and any special handling requirements.
A quotation or estimate is based on the information available at the time it is provided. If the job details change, the Company may revise the price or refuse to proceed until the change is agreed. Estimates are usually given in good faith, but they are not fixed prices unless expressly stated as such in writing. Where hourly rates apply, the time will normally run from the agreed start time until the job is completed, including reasonable waiting time, travel between collection and delivery points where included in the service, and any additional labour requested by the customer.
Booking Process
To make a booking, the customer must provide complete and accurate information about the move or transport task. This includes the collection and delivery addresses, access details, estimated load size, item types, preferred dates, and any time restrictions. A booking may be accepted verbally, by message, email, or other written confirmation methods used by the Company. However, the booking is only confirmed once the Company accepts it and, where required, any deposit or upfront payment has been received. The customer should review the booking details carefully, as the Company relies on the information supplied when assigning vehicles, staff, and time slots.
The Company reserves the right to refuse a booking if the requested work is unsafe, unlawful, beyond the scope of its service, or otherwise unsuitable. This includes situations where the customer has not disclosed essential information, where access conditions are materially different from those described, or where the move involves prohibited, hazardous, or waste items not agreed in advance. The Company may also require proof of identity, proof of authority to move the goods, or evidence that the customer has the right to dispose of items if waste removal is requested. Any failure to provide requested information may lead to delays, additional charges, or cancellation of the booking.
Payments and Charges
Unless otherwise agreed, payment is due in full on completion of the service. The Company may accept payment by bank transfer, card, cash, or other methods communicated at the time of booking. Any deposit or advance payment taken to secure a time slot is non-refundable except where the Company cancels the booking or agrees otherwise in writing. If an estimate is provided on an hourly basis, the customer is responsible for charges based on the actual time worked, subject to any minimum charge or call-out fee disclosed in advance. Additional charges may apply for congestion, tolls, parking, waiting time, extra labour, extra stops, difficult access, long carries, packing materials, or the handling of additional items not included in the original quote.
The customer must ensure that payment can be made without delay at the end of the job unless credit terms have been expressly agreed in writing. Where a payment is declined, reversed, or not received, the Company may recover the debt, charge reasonable administrative costs, and suspend further services. If the customer disputes any invoice, the undisputed portion should still be paid promptly. The Company may withhold delivery, unloading, or completion certificates, where applicable, until outstanding sums are cleared, to the extent permitted by law.
Cancellations and Changes
If the customer needs to cancel or reschedule, notice should be provided as early as possible. The amount payable may depend on how much notice is given and whether the Company has already incurred costs such as labour allocation, vehicle preparation, fuel, parking arrangements, or third-party bookings. Where a cancellation occurs at short notice, the Company may retain part or all of any deposit, or charge a reasonable cancellation fee reflecting loss of time and wasted costs. If the customer is not present at the agreed time and place, or if the job cannot proceed because of inaccurate information, access issues, or failure to prepare the goods, this may be treated as a late cancellation or wasted journey.
Where the customer requests a change to the booking, including a different time, address, item list, or service type, the Company will try to accommodate the request, but cannot guarantee availability. Changes may result in a revised quotation, amended vehicle allocation, or different labour requirements. The Company is not responsible for any loss caused by a delay or inability to reschedule where reasonable efforts have been made. If the Company needs to cancel or postpone due to vehicle breakdown, staff illness, extreme weather, safety concerns, or other events beyond its reasonable control, it will seek to give notice as soon as reasonably possible and may offer a new date or a refund of payments made for unperformed work, subject to any non-recoverable costs permitted by law.
Customer Responsibilities
The customer must ensure that all items are ready for collection at the agreed time and that the premises are reasonably accessible. The customer is responsible for packing items securely unless packing is included in the service. Fragile or high-value items should be clearly identified, and the customer should inform the Company of any items requiring special care, disassembly, reassembly, or lifting equipment. The Company may refuse to move any item that appears unsafe, illegally owned, poorly packaged, or likely to cause damage to property, persons, or the vehicle. The customer should also remove personal data, keys, passwords, and confidential documents from items before transit where relevant.
The customer warrants that they either own the goods to be moved or have the authority to instruct the Company to move them. The customer must not ask the Company to transport illegal items, unsealed hazardous substances, explosives, firearms, stolen property, perishable goods requiring special permits, live animals, or any items whose carriage would breach the law or create a safety risk. The Company may inspect items to the extent reasonably necessary to assess whether they can be lawfully and safely handled. If the customer gives false or incomplete information, the Company may terminate the job immediately and charge for work completed and costs already incurred.
Liability and Risk
The Company will take reasonable care when performing services, but it is not an insurer of the customer’s goods. The customer acknowledges that moving work carries inherent risks, especially where items are heavy, awkward, delicate, or previously damaged. The Company is not liable for pre-existing damage, wear and tear, hidden defects, or damage resulting from unsuitable packaging, unstable stacking, or the customer’s instructions. Unless otherwise required by law, the Company will not be responsible for indirect or consequential losses, including missed appointments, loss of profit, emotional distress, or business interruption. Any liability arising from negligence will be limited to the extent permitted by applicable law and, where relevant, to the amount paid for the specific service giving rise to the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If the customer believes damage or loss has occurred, the customer must notify the Company as soon as reasonably practicable and in any event within a reasonable time after the service. The customer should preserve the damaged item, provide photographs if available, and give the Company the chance to inspect the issue before repairs or disposal are arranged. The Company will not be liable where damage is caused by the customer’s failure to follow reasonable advice or to prepare the items appropriately.
Waste Regulations and Disposal
If the service includes removal, disposal, or transport of unwanted items, the customer must ensure that the goods are lawfully presented for disposal and must disclose any waste classification issues in advance. The Company will comply with applicable UK waste legislation and expects the customer to do the same. The customer must not present hazardous waste, clinical waste, batteries, chemicals, electrical waste requiring special treatment, or other regulated materials unless the Company has expressly agreed in writing to handle them and has the appropriate lawful arrangements in place. Where the Company accepts waste removal, it may request evidence of the waste type, ownership, or source, and may refuse items that cannot be legally transported, stored, or deposited.
The customer acknowledges that any items described as waste remain their responsibility until lawfully transferred to the Company or a third party lawfully acting on the Company’s instructions. The customer must not misdescribe items or mix general waste with prohibited materials. If incorrect or undisclosed waste is discovered, the Company may separate the items, return them, arrange lawful disposal at the customer’s cost, or terminate the service. Any charges arising from contamination, sorting, special handling, storage, or regulatory compliance may be added to the invoice. The customer indemnifies the Company against losses, penalties, claims, and costs arising from the customer’s breach of waste obligations, except where those losses are caused by the Company’s own negligence or misconduct.
Vehicle Use, Access, and Delays
The customer must arrange suitable parking or stopping access where possible and must cover any parking fees, permits, fines, or loading charges arising from the agreed service, except where those are caused by the Company’s fault. If the vehicle cannot access the collection or delivery point due to restrictions, road conditions, height limits, closures, or inaccurate information, the Company may use reasonable judgment to complete the work as safely and efficiently as possible, but additional charges may apply. The Company is not responsible for delays caused by traffic, weather, roadworks, third-party obstruction, or events outside its control. Time-sensitive jobs should be notified at booking, but the Company does not guarantee exact arrival or completion times unless expressly agreed in writing.
Termination and Suspension
The Company may suspend or end the service immediately if the customer behaves abusively, creates an unsafe environment, withholds payment, gives misleading information, or requires the Company to act unlawfully or beyond the agreed scope. If the service is terminated because of the customer’s breach, the Company may charge for all work completed, waiting time, materials, and reasonable losses caused by the breach. The customer may also be responsible for any costs incurred in returning items to a safe location or storage point. The Company will act reasonably and proportionately in deciding whether to continue or stop a job, always prioritising safety and lawful conduct.
Insurance, Complaints, and Data
The Company may hold insurance appropriate to the services it provides, but customers should not assume that every item is covered for full replacement value. Where valuable items are involved, the customer should consider taking out their own insurance or declaring a specific valuation before the job begins. Any claim must be supported by evidence of ownership, value, and the circumstances of the loss or damage. Complaints should be raised promptly so that the Company can investigate and, where appropriate, attempt a fair resolution. Any settlement offered will usually be without admission of liability and may depend on the facts available at the time.
The Company may process personal data supplied for booking and service administration in accordance with applicable data protection law. Information used for quotes, invoicing, scheduling, and legal compliance will be handled only for legitimate business purposes, kept secure, and retained for as long as reasonably necessary. The customer should not send unnecessary sensitive information unless it is directly relevant to the service. By engaging the Company, the customer agrees that administrative records may be retained to manage bookings, payments, disputes, regulatory obligations, and business records.
Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by the Company in exercising any right shall be treated as a waiver of that right. These terms form the full agreement between the parties relating to the service and replace any prior verbal or written understanding to the extent permitted by law.