Man with Van Foots Cray Privacy Policy
This Privacy Policy explains how Man with Van Foots Cray collects, uses, stores, and shares personal data relating to customers and prospective customers in our local service area. It also explains your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our services, requesting a quote, or contacting us about our man and van services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers, prospective customers, and individuals making enquiries about Man with Van Foots Cray within our service area. It covers personal data collected through telephone calls, online enquiries, messages sent through third party platforms, and any other method by which you choose to contact us or use our services.
Data Controller
Man with Van Foots Cray is the data controller in respect of the personal data we collect and process about you. As data controller, we are responsible for deciding how and why your personal data is used and for ensuring that it is handled in accordance with applicable data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Contact details, such as your name, address, collection and delivery addresses, and any access details that you choose to provide relating to those locations.
Communication details, such as your preferred methods of contact and the content of enquiries, messages, and any feedback you provide.
Service information, including details of the services you request, moving dates and times, inventory descriptions, and any special instructions you provide.
Payment related information, such as records of payments made, payment method used, and any associated transaction references. We do not retain full payment card details when third party payment processors are used.
Technical and usage information where relevant, which may include information about how you found our service or the basic technical details provided by your device when you visit any online pages associated with us, such as your IP address and browser type.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Contract: We process personal data where it is necessary to enter into and perform our contract with you, for example to provide quotations, confirm bookings, carry out collections and deliveries, and manage your account.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, responding to your enquiries, and keeping records of past jobs.
Legal obligations: We process personal data where it is necessary for us to comply with legal or regulatory obligations, such as accounting and tax requirements or responding to lawful requests from authorities.
Consent: In limited situations, we may rely on your consent, for example if you explicitly agree to receive certain types of marketing communications. Where consent is used, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes and estimates for our man and van services in the Foots Cray area.
To schedule, manage, and complete collections, moves, deliveries, and related services.
To communicate with you before, during, and after the provision of services, including sending confirmations, updates, and responding to enquiries.
To process payments, issue invoices and receipts, and maintain appropriate financial records.
To manage any queries, feedback, complaints, or disputes relating to our services.
To maintain internal records, statistics, and service logs to help us understand demand, improve our services, and support business planning.
To comply with our legal and regulatory obligations and to cooperate with relevant authorities where required.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy:
Service providers that act as data processors, who process personal data on our behalf and under our instructions. These may include providers of booking or job management tools, payment processing services, cloud storage and backup services, IT support, and customer communication tools. These processors are required to protect your data and must not use it for their own purposes.
Professional advisers, such as accountants or legal advisers, where this is necessary to obtain professional services and comply with legal obligations.
Public and regulatory authorities, law enforcement agencies, or courts, where we are required to disclose data to meet legal obligations or to establish, exercise, or defend legal claims.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has an adequate level of data protection.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements:
Enquiry and quote information is generally retained for a period that allows us to respond to your enquiry and follow up on your interest in our services.
Service records, including booking information, job details, and related communications, are typically retained for a number of years to enable us to manage our relationship with you, handle any issues or disputes, and comply with tax and accounting obligations.
Payment and financial records are kept in accordance with statutory retention periods required by financial and tax regulations.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from our systems.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those who need it for their role, using secure storage systems, and applying appropriate safeguards when using third party service providers. While we take steps to protect your information, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, you have various rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exceptions. They include the following:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data concerning you.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
Right to data portability: In certain circumstances, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format, and to request that we transfer this data to another controller.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
How to Exercise Your Rights
If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided on our main customer communications or booking documentation. We may need to verify your identity before responding to certain requests to ensure that personal data is not disclosed to the wrong person.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we process your personal data.
