Man with Van Foots Cray Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Foots Cray provides removal, man with a van, transport and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 "Company" means Man with Van Foots Cray, the provider of removal and transport services.
1.2 "Customer" means any individual, business or organisation requesting or using the services of the Company.
1.3 "Services" means any removal, man with a van, transport, loading, unloading, packing, furniture moving, clearance or related services provided by the Company.
1.4 "Goods" means the items, belongings, furniture, equipment, waste or materials which are being moved, handled, transported or otherwise dealt with by the Company.
1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.
1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man with a van and removal services for domestic and commercial Customers, including local moves, collection and delivery, small and medium removals, and related services in the wider service area around Foots Cray.
2.2 The exact scope of the Services, including the date, time, location, number of personnel, size of vehicle and any additional services, will be detailed in the Booking confirmation provided by the Company.
2.3 The Company reserves the right to decline or withdraw Services if it reasonably considers that the job cannot be carried out safely, lawfully or within the agreed limitations of the Booking.
3. Booking Process
3.1 Bookings may be requested via the Company’s designated booking channels as indicated on its marketing material and website.
3.2 The Customer must provide accurate and complete information when making a Booking, including but not limited to:
a) Full collection and delivery addresses
b) Property access details, such as floor level, lifts, parking restrictions or narrow access
c) An accurate description and approximate quantity of Goods to be moved
d) Any particularly heavy, bulky, fragile or valuable items
e) Any time restrictions or special requirements.
3.3 A Booking is not deemed confirmed until the Company has accepted it and, where required, has received any deposit or prepayment as notified to the Customer.
3.4 The Company may amend or refuse a Booking if the information supplied is incomplete, inaccurate or materially different from the actual circumstances on the day of the job.
4. Quotations and Pricing
4.1 Any quotation provided by the Company is based on the information supplied by the Customer and is subject to these Terms and Conditions.
4.2 Quotations may be provided as a fixed price or on an hourly rate basis. The basis of the price will be clearly stated at the time of Booking.
4.3 Quotations may be revised by the Company if:
a) The Customer’s requirements change
b) The information provided by the Customer is inaccurate or incomplete
c) Access at either address is significantly more difficult than indicated
d) Additional services are requested or required on the day.
4.4 Where work is charged by the hour, the minimum hire period and any additional charges such as congestion, toll, parking or waiting fees will be explained to the Customer as part of the quotation.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on or before completion of the Services on the day of the job.
5.2 The Company may require a deposit or full prepayment to secure a Booking. The Customer will be informed of any such requirement before the Booking is confirmed.
5.3 Payment methods accepted will be notified to the Customer in advance. The Company does not accept payment by cheque unless expressly agreed in advance.
5.4 If payment is not made when due, the Company reserves the right to:
a) Withhold delivery or continue to hold the Goods until full payment is received
b) Charge interest on overdue sums at the statutory rate
c) Recover from the Customer any reasonable costs incurred in collecting overdue amounts.
5.5 For business Customers, the Company may issue invoices on agreed terms. Late payment may result in suspension of Services and additional charges.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a Booking, they must notify the Company as soon as reasonably possible.
6.2 The Company may apply the following cancellation charges, based on the notice given before the agreed start time:
a) More than 72 hours: no cancellation fee
b) Between 24 and 72 hours: up to 50 percent of the quoted price
c) Less than 24 hours or on arrival: up to 100 percent of the quoted price.
6.3 If the Customer is not present at the agreed time and location, or if access is not available or severely restricted so that the job cannot proceed, this may be treated as a cancellation on arrival and a cancellation fee may be charged.
6.4 The Company reserves the right to cancel or reschedule a Booking due to reasons beyond its reasonable control, such as severe weather, vehicle breakdown, accidents, illness, road closures or other events. In such cases, the Company will aim to offer an alternative date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that adequate and lawful parking is available at both collection and delivery addresses
b) Obtaining any necessary permits, permissions or authorisations for loading and unloading
c) Packing and securing Goods safely and appropriately, unless packing services have been specifically booked
d) Ensuring that all Goods to be moved are ready for collection and properly labelled where necessary
e) Removing and securing any personal documents, money, jewellery, valuable items or highly fragile goods unless a specific agreement has been made.
7.2 The Customer must not request the transport of any prohibited or illegal items. The Company reserves the right to refuse to carry any Goods which it reasonably believes to be dangerous, illegal, unsafe or unsuitable for transport.
8. Access and Parking
8.1 The Customer must provide clear information about access at both the collection and delivery addresses, including any parking restrictions, loading bays, staircases, lifts, long carries, or obstacles.
8.2 If suitable parking is not available, or if access is significantly more difficult than advised, additional charges may apply for extra time, additional labour or alternative arrangements.
8.3 The Customer is responsible for any parking fines, penalty charges or similar costs incurred as a direct result of insufficient or restricted parking at the addresses provided.
9. Goods Not Accepted for Transport
9.1 Unless expressly agreed and confirmed in writing, the Company does not accept the following items for transport:
a) Explosive, hazardous or illegal substances
b) Firearms, ammunition or weapons
c) Live animals or perishable goods
d) Cash, precious metals, jewellery, antiques of high value, or important documents such as passports and certificates
e) Goods requiring special licences or handling not arranged in advance.
9.2 If any such items are transported without the Company’s knowledge or consent, the Company will have no liability for loss, damage or delay relating to those items and may remove or dispose of them if necessary for safety or legal reasons.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
10.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall be limited to a reasonable amount, having regard to the nature and value of the Goods, and will not exceed a fair market value subject to any specific limits notified to the Customer.
10.3 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods safely where packing was not undertaken by the Company
b) Loss or damage to fragile items that were not properly protected
c) Normal wear and tear, minor scuffs or scratches that may occur during careful handling and transport
d) Loss or damage arising from defective or unsuitable packaging supplied by the Customer
e) Loss or damage where Goods are moved at the Customer’s own risk, including where the Customer or a third party assists with loading or unloading.
10.4 The Company shall not be liable for indirect, consequential or purely economic losses, including loss of profits, business interruption or loss of opportunity.
10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer should provide reasonable evidence, such as photographs and a description of the circumstances.
11. Insurance
11.1 The Company will maintain appropriate insurance cover in connection with its services as required by applicable law and industry practice.
11.2 It remains the Customer’s responsibility to ensure that any particularly valuable or fragile items are adequately insured under their own insurance policy if the value exceeds the typical cover available from a local removal service.
12. Waste and Disposal Regulations
12.1 Where the Services include removal of waste, rubbish, unwanted furniture or other materials for disposal, the Company will handle such items in compliance with applicable waste and environmental regulations.
12.2 The Company will not collect or transport hazardous or controlled waste unless it has specifically agreed to do so and holds appropriate authorisation for such activities.
12.3 The Customer confirms that any waste or items presented for disposal are their own property and that they have the right to request disposal.
12.4 Additional charges may apply for disposal services, landfill fees, recycling charges or specialist handling, which will be notified to the Customer as part of the quotation or before such services are carried out.
13. Delays and Force Majeure
13.1 While the Company will make reasonable efforts to meet agreed arrival and completion times, all times are estimates and cannot be guaranteed.
13.2 The Company is not liable for delays or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to extreme weather, traffic accidents, breakdowns, road closures, strikes, civil unrest, public transport disruption or acts of authorities.
13.3 If a delay occurs, the Company will keep the Customer informed where reasonably possible and will complete the Services as soon as circumstances allow.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
14.2 Any formal complaint should be submitted in writing, providing details of the Booking, the issues experienced and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.
15. Data Protection and Privacy
15.1 The Company will collect and process personal data from the Customer only to the extent necessary to manage Bookings, deliver Services and comply with legal obligations.
15.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or share Customer data with third parties except where necessary for the performance of the Services or where required by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 These Terms and Conditions, together with the details set out in the Booking confirmation, constitute the entire agreement between the Customer and the Company and supersede any prior understandings or representations.
17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.3 The Company may vary these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Contract.
17.4 No person other than the Customer and the Company shall have any rights to enforce any term of this Contract.
By making a Booking or using the Services of Man with Van Foots Cray, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
